FAQ
We know that establishing a website can be intimidating, however we urge all of our clients not to even think about the technology.
Think of it this way: If you were to commission a television ad, would you worry about the production equipment and the approach to broadcasting, or simply the end product of the ad and the audience reach?
Here are a few common questions that come up before, during and after a website is created for our clients that may help you.
It takes less than 24 hours for the actual registration of a domain. We can register with a Ghanaian extension (www. domain.com.gh), or with an international extension (www.domain.com, www.domain.net, www.domain.org, etc.). We will register the domain with your name as owner, and ExplainerDC as the technical contact. This will ensure that you are the only ones that have any claim to the ownership of your domain name. However, the propogation (updating of settings throughout the internet) of the domain and how it points to your website may take up to 2 weeks. This is beyond anyone's control.
Domain registration is usually valid for a year, with the option to automatically renew the registration. However, payment must be received by the registrar on time for the renewal to take effect. ExplainerDC that domain renewals are done on time, and we will inform you when the renewal fee is due. If domains are not renewed, it becomes available to the general public for registration upon expiry.
With ExplainerDC, if we develop a website for you, it belongs to you and you alone. Therefore, you are able to host your website wherever you choose. For sites developed by ExplainerDC, we recommend that they are hosted with us simply because it gives us direct access to the site and database so that we can continue to support the website.
When international domains (.com, .org, .net, etc.) you are given an "authorization code", also known as "EPP Key". The use of this code makes the transfer process much easier and a great deal faster. If you do not have this code or cannot find it, your current domain registrar would be able to supply it. ExplainerDC would request to the registrar that the domain be transferred, with the authorization code. The Owner of the domain in the registration profile will be asked to authorize this request by email. Upon confirmation, the domain will be transferred to our Domain Name Server (DNS). We will then have technical control over the domain.
No, we do not provide direct access to our Domain Name Server (DNS). Requests for updates can be made to our Support Team at support@explainerdc.com.gh and our team will take care of it for you.